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QuickRelay Customer Support |
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Overview
Impeccable service and support begins with the sales team who guide you through the process of choosing a service that is right for you and best fits your business needs. QuickRelay's professional installation team works with you to install and test your new service and once your service is installed, our convenient toll free Customer Support Center is available to answer your questions and keep you running smoothly. QuickRelay stands firmly behind our ability to deliver outstanding service with our 30 day money back guarantee, our aggressively competitive Service Level Agreement, and a highly trained staff working behind the scenes to ensure reliability and uptime. But, if you ever need us, we are there for you. We offer 24-hour support 365 days a year at our Customer Support Center at (865) 712-3474. Getting SupportQuickRelay's Customer Support Center is available 24 hours a day, 365 days a year to assist you and it is the fastest way to obtain immediate support. Our highly trained staff can be reached by calling (865)712-3474. Case tickets are opened for every call and our technical support staff works with you to resolve the issue on the first call. If the issue requires escalation, we dedicate an engineer to resolve the issue and will keep you informed until the problem is resolved. Customers may also obtain support through email at support@QuickRelay.com . Our support team will respond to you on the same day as your email is sent. We are committed to providing you with a high standard of service and it is our privilege and pleasure to serve you. Thank you for your patronage. Technical Support Hours Commercial Access Customers* - 24/7/365 Email Support: support@quickrelay.com On Site Engineering and Technical Support is available for most of your networking needs. QuickRelay Communications supports the following common Manufacturers and Products: Microsoft, Novell, Cisco, Checkpoint, Alvarion and Western Multiplex; as well as many other common desktop and server applications. Contact us at (865) 712-3474 to speak with a Certified Engineer about your support needs or to schedule support time. QuickRelay also offers convenient and cost effective pre-paid service agreements to save you money on large amounts of Engineering time and outsourcing requirements. *Non-Internet related calls will be subject to billing at published
after-hours Engineering rates. |
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QuickRelay
is committed to delivering a high level of Customer service and support.
Our commitment goes much deeper than words. We dedicate the people,
process, and technology that enables us to provide you with consistent,
responsive, and effective support whenever you need assistance.