Online Help Center
We strive to give our customers relevant and quality customer support.
We encourage our customers to use our online technical support first to see if the issue can be resolved. If you cannot resolve your technical issue, we will gladly assist. You may call our help desk, email our support center or use the online chat feature.The online help center is here to answer your questions immediately.
We use a Next Generation Live Help and Support System that connects you to knowledgeable representatives.
Contact UsOur help desk number is 865-223-6141 and our support email is This e-mail address is being protected from spambots. You need JavaScript enabled to view it. . Our help desk is only available during business hours. If you need to submit a support ticket, please select the following: Submit Helpdesk Ticket
Technical Support
We offer 24/7/365 customer support. You may request a certain level of support from our representatives. We prioritize our technical support into three tiers: standard priority, urgent priority and business critical.Most technical issues are considered standard priority. Our goal is to have these resolved within 24 hours.
Urgent priority means a particular outage is significantly affecting a certain business need. These issues typically need resolution within 8 hours or resolved at the start of the next business day if the outage occurs overnight.
Business critical issues are those that need to be addressed immediately. We dispatch a technician or engineer within 1 hour and the outage needs resolution as soon as possible. If you have business critical services, it is advised to consider our backup ISP services or disaster recovery planning. We can assist with this planning.
Special Support
Disaster Recovery Planning.If your company has business critical service requirements, contact us for information so we can better serve you.
Backup Services. It is always important to backup your important computer files.